FAQs
HOW DO I PLACE AN ORDER?
Choose the product(s) that you want to purchase and press the Add to Cart button. Then go through the checkout process(Shipping Address and Billing Info) and complete your order.
SHIPPING TIMES
Orders are sent for processing within 24 hours after the order is placed. Processing time can take 1 - 2 days. Once shipped, the order can take a further 5 - 10 days to arrive at your doorstep but can take longer from time to time. In the unlikely event that you do not receive your order 60 days from the date you placed your order, we will refund you fully.
WHERE DO YOU SHIP?
We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to military areas.
HOW DO YOU SHIP?
We ship orders overseas by mail service.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
The shipping time will depend on your exact location. However, it usually takes only 6-10 business days for shipping to the US and Europe and 8 - 12 business days for international shipping to other countries.
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your order. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
WHY DO I HAVE TO PAY EXTRA FEE TO MY SHIPPING COMPANY?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
PAYMENT
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing the order.
WHICH CURRENCY ARE YOU USING ON THE WEBSITE?
Our products are listed in US Dollar and Euro. But our system will automatically convert it for you, don't worry!